Dong Nai Health Sector: Attempt to improve service quality

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Doctors of Thong Nhat General Hospital performs bronchoscopy biopsy technique - a high technology transferred from University Hospital of Medicine and Pharmacy in Ho Chi Minh City.

* Promote the emulation movement

Director of Dong Nai General Hospital Ngo Duc Tuan said that, over the past 5 years, the hospital's staff, physicians, doctors and staff have promoted emulation movements, from learning to improving professional qualification subjects and skills to innovate style, service attitude, application of information technology in solving administrative procedures, reducing waiting time for patients.

With modern facilities, machines and equipment, the hospital has implemented many new and high technologies such as heart surgery, vascular surgery, cancer treatment and many foreign technologies. Other Faculties Because of the large number of outpatient visits and inpatient treatments (4-6,000 per day), the hospital identified administrative reform as very important.

 The hospital has put into use the 2-in-1 health card system (both registration for medical care and payment of hospital fees), arranging instructors in each area in the hospital to guide patients. The service style and attitudes of staff and health workers have also been significantly improved, and complaints and dissatisfaction of patients has been reduced. Currently, the hospital is rushing to perfect the necessary conditions to deploy electronic medical records, in order to reduce the time and effort required by nurses and doctors to increase patient care time.

Also at Thong Nhat General Hospital, to promote the emulation movement, for years, the hospital has implemented commendation activities under the flag to promptly encourage and reward individuals and collectives with outstanding achievements...

Deputy Director of Thong Nhat General Hospital Mrs. Nguyen Thi Kim Loan shared, every staff, medical and doctor in the hospital was aware of the responsibility of the physician. Therefore, always try to do the best for patients. The hospital has implemented many high technologies, effectively implementing the Satellite Hospital project with Cho Ray Hospital, Project 1816 on appointing rotating professional staff from higher level hospitals to support hospitals. below in order to improve the quality of medical examination and treatment. Many cases of critical patients have been rescued by the hospital through the systemwide red alert and inter-hospital red alert.

* Create motivation to strive for the best

According to the Chairman of Health Union, Mr. Dam Duc Chinh, every year, the Trade Union cooperates with the Board of Directors of the Department of Health to launch several emulation movements to set up achievements to celebrate major events and holidays. country, industry and province. Thereby, creating a vibrant atmosphere of emulation, encouraging collectives and individuals to promote creative spirit, dare to think, dare to do, dare to take responsibility, and determination to strive to fulfill the political tasks of the industry.

Emulation movements are associated with learning and following ideology, morality and style of Ho Chi Minh and practical conditions at the units. The emulation movement is to innovate the style and service attitude of health workers towards the satisfaction of patients associated with building a green-clean-beautiful health facility; emulation of good labor, creative labor; good at housework, housework among female civil servants, officials and workers; emulate learning to improve their educational and professional qualifications; emulation of staff, improvement, high responsibility for health union members ...

Specifically, in the past 5 years, the health sector has organized 2 scientific-technical conferences that attracted 102 scientific research projects, of which 4 topics were reported at the provincial scientific conference. Many projects and technical innovations have been applied in practice, saving costs and bringing billions of VND in economic value, contributing to the successful implementation of tasks of agencies, units and the industry. In addition, there are more than 2 thousand turns of officials, public servants and officials sent to train and foster professional qualifications such as PhDs, masters, specialists I, specialists II, doctors, university, political theory, state management…

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