Overcoming difficulties by increasing faith

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• Clarity improvement

Specifically, in terms of PAPI index, Dong Nai from the group with low average rank has reached the high average ranking group. In terms of PCI, Dong Nai has increased by 3 ranks, from position 26 to position 23. In particular, the Par Index has decreased by one level, from 20 to 21. According to the leader of the Department of Home Affairs, in fact, the PAR Index has a certain increase in 2019, which has not decreased, resulting in a decrease in the overall ranking compared to the whole country.

In 2019, Dong Nai has set goals to improve PAPI, PCI, PAR and basically these goals have improved. On the 2020 goal, more efforts will need to be made to improve it more clearly. In order to achieve that improvement, each department and branch to all localities must try their best; each civil servant in charge of receiving and handling people's affairs and businesses must be aware of the responsibility and conscientiousness.

Chairman of Bien Hoa City People's Committee, Pham Anh Dung, said that in 2019 Bien Hoa City ranked first among 11 districts and cities of the province in terms of administrative reform. This is considered a praiseworthy result, encouraging the spirit of cadres and civil servants throughout the city in continuing to uphold the spirit and responsibility to serve the people and businesses.

Chairman of Bien Hoa City People's Committee also added that, while waiting for the construction of the city's Public Administration Center to be completed in early 2021, the city will continue to improve the efficiency of the Office of receiving and returning the actual one-stop result of the Office of the City People's Committee to better serve the administrative procedures. Along with that, other activities such as other activities such as improving the business investment environment, the satisfaction level of people and businesses about basic social services, the attitude and attitude of civil servants, etc., shall also be taken.

• Helping businesses overcome difficulties

Shortly after the end of the social distancing caused by the COVID-19 epidemic, the provincial Public Administration Center returned to its normal operating mode. Ms. Nguyen Thi Thanh Thao - Center Director said that now the center receives about 500 people and businesses on average each day to solve administrative procedures, equal to the previous normal days when there was no outbreak. The reception of administrative procedures dossiers is always fast and effective with a high rate of on-time dossiers reaching 95-98%.

In the near future, the center will strengthen the guidance and processing of documents for people and businesses, adding online support records, receiving and home delivery services to reduce travel times for people and businesses. In addition, the Center will strengthen the survey activities to satisfy the satisfaction of people and businesses when processing the files, from which there is a timely adjustment.

Ms. Duong Thi Thanh Tan of Binh Minh Commune (Trang Bom District) is the owner of an enterprise specializing in producing fine arts wooden products for export, which is facing many difficulties due to the recent COVID-19 epidemic. Ms. Tan said, during the time affected by the COVID-19 epidemic, the company's goods produced for export were very slow, forcing to reduce the production schedule. During this time, she still had to mobilize money to pay for her workers' wages, and pay both principal and interest for the bank. At the end of April, her enterprise was supported by the bank by restructuring the previous loan, while reducing the interest rate.

After re-evaluating the production situation, her enterprise was also provided with an additional 5 billion VND loan from the bank with preferential interest rates. Ms. Tan shared: “Currently, I am completing procedures to enjoy the Government's business support packages such as land rental exemption, suspension, corporate income tax, etc. With effective supportive measures from the government, my business is confident that they will overcome difficulties soon. ”

Tho Vuc