Strengthening the settlement of administrative procedures online

​However, up to now, the province's online application rate is still low. In particular, some administrative procedures have a large number of documents but have not yet provided them online (land, notary, people who have contributions in the wartime, etc.).

People are guided about the online public services when they come to settle the administrative procedures at the one-stop section of Bau Can Commune, Long Thanh District.

There are many difficulties and problems

Over the past time, the province has identified this is one of the important and regular tasks for all levels, branches and localities in order to effectively implement administrative procedure reform and create favorable conditions for people and businesses.

According to the Director of the Department of Information and Communications Le Hoang Ngoc, the conditions to serve the public services have been upgraded by the province, but due to many difficulties and problems arising in practice, so far the rate of using public services of the province is still low. In fact, departments and branches with a high percentage of online applications usually handle procedures for organizations and businesses; Departments, industries that mainly handle records for individuals and people, the percentage of online applications is much less. On the other hand, in many departments and branches, the rate of using public services is still low due to the specificity of the field.

Mr. Do Thanh Phuong, Deputy Director of the Department of Construction said that the online application processing rate of the Department is still low. One of the key reasons for that is many of the Department's procedures have documents that are drawings, large volumes and sizes, so it is difficult to perform operations to switch to the online form.

The representative of the Department of Transport also said that the rate of handling online dossiers at levels 3 and 4 of the Department is still low. According to the leader of this Department, 70% of the dossiers received by the Department are related to the procedure for granting and changing driver's licenses. Currently, this procedure is being piloted to implement level 4 public service, but there are still many papers and stages, making it difficult for people to implement. For example, level 4 public services make electronic payments, while for people in rural areas, access to this service is still limited. If electronic payment is spread throughout the province, it will increase the rate of using public services.

Promote propaganda to the people

According to leaders of departments and branches, the main reason is that people do not have the habit of using it but just want to come directly to do administrative procedures. Along with that, the physical facilities for this task are still limited, especially in rural areas and areas with difficult economic conditions (lack of computers with internet connection, computers, scanner, etc. So even there is a need, it is difficult to implement.

 People are guided some operations on the phone when they come to settle administrative procedures at the Provincial Public Administration Center

Emphasizing in the meeting with the staff, civil servants and employees at the Provincial Public Administration Center in the first time back to work in 2022, Chairman Cao Tien Dung of the Provincial People's Committee noted: “The staff must have both high expertise and high ethics, must constantly train to ensure ethics, manners, and attitude to receive people, must be attentive. At the same time, it is necessary to focus on learning and training so that the professional level is higher and higher, because the cadres have good skills and excellent in profession, then they will give thoughtful instructions to people and businesses. On the other hand, in the process of processing and handling dossiers, it is necessary to pay attention to propagate and encourage people and businesses to perform online public services to create a habit for people.

Trang Thu