Dong Nai records 100% satisfaction rate in handling public feedback in Q1 2026

This exceptionally high rating reflects the province’s strong efforts in promptly and effectively receiving and addressing feedback from citizens and organizations. Meanwhile, the satisfaction rate for the reception and handling of administrative procedures reached 97.74%, indicating continued improvements in service quality to better meet societal needs.
 

Officials and civil servants in An Vien commune guide residents in completing administrative procedures. Photo: Ho Thao.

Through the 1022 Public Service Hotline, the province recorded more than 11,500 requests from citizens and organizations in the first quarter of 2026. These mainly involved requests for information, registration for public postal services, as well as feedback and recommendations related to administrative procedures. Of the total, more than 11,000 cases were processed, accounting for over 96%, demonstrating the sense of responsibility and the effective coordination among relevant agencies. The remaining cases are being further reviewed and handled in accordance with regulations.
In parallel with the reception and handling of public feedback, efforts to evaluate the quality of administrative processing were also strengthened. In the first quarter of 2026, Chairman of the Provincial People’s Committee issued multiple directives to review and address existing shortcomings, while introducing solutions to enhance service quality for both citizens and businesses. The focus has been placed on improving the Public Service Satisfaction Index in line with Decision No. 766/QD-TTg of the Prime Minister. Accordingly, authorities have concentrated on comprehensive assessments of administrative procedures, while introducing indicators to monitor and evaluate service quality in both administrative processing and online public services. These efforts are expected to enhance transparency, while improving State management efficiency and public service delivery.