Dong Nai builds a modern, elite police force

Representatives of the Dong Nai Police and MobiFone Corporation sign a cooperation agreement on digital transformation. Photo: D.A

The completion of institutions, development of data and digital infrastructure, and the gradual application of artificial intelligence (AI) at the grassroots level demonstrate that digital transformation is no longer a choice but an essential requirement for the police force to improve management efficiency and meet development requirements in the new era.

Digital transformation in action

Recently, the Dong Nai Police have clearly demonstrated their core role in advising and organizing the implementation of digital transformation tasks, contributing to the promotion of digital government, digital economy, and digital society across the city.

Notably, the Dong Nai Police have advised the Dong Nai City People's Committee to issue many important directive documents on digital transformation and Project 06; simultaneously, they have synchronously implemented solutions for institutional improvement, data development, digital infrastructure development, cybersecurity assurance, and administrative procedure reform. These results confirm that digital transformation in the police sector is not just about technology but a new approach to improving service quality and operational capacity.

In particular, the Dong Nai Police have advised on consolidating the City Steering Committee for Science, Technology, Innovation, Digital Transformation, and Project 06 and advised on issuing a data architecture framework, data governance framework, data dictionary, and shared data catalog, creating an important foundation for building a synchronous and unified digital data ecosystem across the area. At the same time, the Dong Nai Police have also built and connected 15 specialized databases with the National Population Database. Along with that, data cleaning and standardization in the fields of social insurance, land, education, tax, and residence continue to be promoted. Based on that data, the online public service system has received over 276,000 applications during the period, with an online application rate of over 97%. This figure shows that digital transformation has moved past the “pilot” stage and is now addressing the specific, daily tasks of citizens and businesses.

Local police units have also implemented digital transformation models at the grassroots level. Among them, the Long Thanh ward Police have launched the AI Digital Assistant Club model with 12 members and built the Long Thanh Police Digital Assistant system, which is integrated directly into the official website.

Major Le Huy Thong, Chief of the Long Thanh ward Police, said that this is not a regular chatbot but a specialized AI agent, designed based on internal data, operational processes, and strict authorization mechanisms. The system has currently updated 53 of the unit's administrative procedures. After more than 2 months of testing, the model has recorded between 500 and 600 question-and-answer (Q&A) sessions, contributing to a reduction of about 30% in the number of citizens who have to come to the headquarters just to ask about repetitive procedures, while also saving about 50 working hours per month. Beyond administrative reform, the AI model in Long Thanh has also opened a new direction in propagating and disseminating legal education in cyberspace.

Specifically, in recent times, the Long Thanh ward Police have produced over 80 AI-applied videos, more than 400 infographics, and about 500 sets of handbooks on administrative procedures; the unit's fan page has reached nearly 60,000 followers, total video views have exceeded 6 million, and many products have spread strongly in the community. The AI Digital Assistant Club has organized 3 training sessions on AI application skills, showing that digital transformation not only changes the way of serving the people but also forms a “digital mindset” among officers and soldiers right from the grassroots level.

Many units in the city have also expanded their digital transformation activities. For instance, in Xuan Phu commune, the commune Police have innovated the method of legal propagation to students through vivid videos; propaganda products on preventing school violence have been spread very strongly on social networks, reaching over 621,000 views on the Dong Nai Police fan page and over 759,000 views on the Government Information fan page.

Meanwhile, the Tan Tien commune Police are focusing on issuing ID cards and Vietnam Electronic Identification (VNeID) for children under 14 years old, having received and completed applications for over 300 cases, while also supporting the activation and updating of electronic identities for hundreds of other cases. These practices show that digital transformation in the Dong Nai Police force is moving in a very practical direction: close to the people, focused on tasks, and creating measurable effectiveness.

Completing foundation, accelerating transformation

At the Conference on Evaluating the implementation of Resolution No. 57, Project 06, digital transformation, and administrative reform on June 11, Colonel Lam Van Long, Deputy Director of the Dong Nai Police, acknowledged and commended the proactivity and creativity of the units. At the same time, he requested that police units and localities continue to raise the awareness and responsibility of heads of digital transformation work; promote the digitization of records; effectively exploit data to serve professional work; strengthen AI application and ensure information security and cybersecurity; promote good models and creative ways to place citizens and businesses at the center of service delivery; and be determined to complete the goals and tasks of digital transformation in 2026. The orientation is that digital transformation must be linked to leadership responsibility, work processes, and actual service results.

Through the direction of the Dong Nai Police leadership, it can be seen that the immediate solution is not just investing in software or equipment but creating a synchronization of the “three pillars”: institutions, data, and people. In which institutions must come first to protect personal data, cybersecurity, and standardized operational processes; data must be cleaned, connected, shared, and centrally managed; and people must be trained to use the system, exploit data, and master technology.

Discussing this content, Lieutenant Colonel Nguyen Hai Duong, Deputy Head of the Cybersecurity and High-Tech Crime Prevention Department (PA05) of the Dong Nai Police, said that implementing the direction of the Dong Nai Police leadership, PA05 has advised on building and deploying the system for receiving and managing applications proposing information security levels in Dong Nai City.

According to Lieutenant Colonel Nguyen Hai Duong, in the coming time, the unit will continue to advise the City People's Committee to issue regulations on personal data protection in the activities of state agencies in Dong Nai. They will advise the Chairman of the City People's Committee to organize inspections periodically and unexpectedly to evaluate the implementation of regulations ensuring cybersecurity and network information security in the city so that digital transformation work can achieve higher efficiency.

The Dong Nai Police have fully rolled out the version 3.0 online document management system to all units and areas; they have also improved the handling of electronic records, digital signatures, and digital workflows, which helps create a more sustainable way of working.

Digital transformation in the Dong Nai Police is not only implemented individually but also is creating a spreading trend. From the city to ward and commune police, many new models have been formed, many creative ways have been recorded, and most importantly, the spirit of daring to think, daring to do, and daring to take responsibility among officers and soldiers. In the context of increasingly high task requirements, digital transformation not only helps reduce work pressure and improve productivity but also contributes to building the image of a police officer who is close to the people, understands the people, and serves the people better in the digital era.

According to PA05 of the Dong Nai Police, to date, the unit has built the system for receiving and managing applications proposing information security levels in Dong Nai City. The system currently manages 110 information systems, including 95 of ward and commune People's Committees – level 1 and 15 others of departments, boards, and sectors – level 2. It has created 119 accounts, including 5 administrative accounts managed by PA05 and 114 user testing accounts, and developed basic user manuals for the system.